Training Calendar - 2021
 

Training Programmes Mar Apr May Jun
Live Stream via Zoom (virtual talks - 1.5 hours)        
Techniques to Manage Stress        
Understanding and Managing Anger        
Writing to Unhappy Customers        
         
WRITING SKILLS        
Clear and Professional Business Writing        
Effective Writing and Emailing Skills 16 & 17   20 & 21  
Grammar for Business Communication   20 & 21    
Writing in Response to Complaints   7    
Avoiding Common Grammar Mistakes in Business Writing        
         
OFFICE & ADMINISTRATIVE SKILLS        
Managing Stress and Staying Positive

19

Confirmed to Run

   7  
Managing Anger and Conflict       11
Manage Yourself First        
Supporting Your Boss Effectively     6  
         
CUSTOMER SERVICE SKILLS        
Handling Difficult Customers on the Phone   6   18