Training Calendar - 2022
 

Training Programmes Sep Oct Nov Dec
         
WRITING AND SPEAKING SKILLS        
Effective Writing and Emailing Skills

20 & 21 (online) 

- confirmed to run

27 & 28 (hotel)

- confirmed to run

  

15 & 16 (online)

- confirmed to run

22 & 23 (hotel)

  
Grammar for Business Communication  

11 & 12 (online)

18 & 19 (hotel)

  

13 & 14 (online)

15 & 16 (hotel)
Writing in Response to Complaints        
Effective Presentation Skills        
         
WORKPLACE SKILLS        
Skills for Positive Conversations  

6 (online)

7 (hotel)

  

8 (online)

9 (hotel)
Managing Stress and Staying Positive

13 (online)

16 (hotel)

  

10 (online)

11 (hotel)

  
Handling Workplace Anger and Conflict  

4 (online)

5 (hotel)

  

6 (online)

7 (hotel)
Supporting Your Boss Effectively

6 (online)

9 (hotel)

  

8 (online)

9 (hotel)

  
         
CUSTOMER SERVICE SKILLS        
Handling Difficult Customers on the Phone