Training Calendar - 2021
 

Training Programmes Jan Feb Mar
Live Stream via Zoom (virtual talks - 1.5 hours)      
Techniques to Manage Stress      
Understanding and Managing Anger      
Writing to Unhappy Customers      
       

WRITING SKILLS

     
Clear and Professional Business Writing      
Effective Writing and Emailing Skills 12 & 13   16 & 17
Grammar for Business Communication

 

18 & 19  
Writing in Response to Complaints and Negative Feedback   24  
Avoiding Common Grammar Mistakes in Business Writing      
       
OFFICE & ADMINISTRATIVE SKILLS      
Managing Stress and Staying Positive 8   19
Managing Anger and Conflict      
Manage Yourself First      
Supporting Your Boss Effectively   23