Training Calendar - 2021
 

Training Programmes Nov Dec
     
WRITING AND SPEAKING SKILLS
Effective Writing and Emailing Skills

22 & 23 (online) - confirmed

25 & 26 (online) - confirmed

  
Grammar for Business Communication

18 & 19 (online) - confirmed

  
Writing in Response to Complaints    
Effective Presentation Skills    
     
WORKPLACE SKILLS
Skills for Positive Conversations  

10 (online)
Managing Stress and Staying Positive    
Managing Anger and Conflict  

17 (online) - confirmed
Supporting Your Boss Effectively    
     
CUSTOMER SERVICE SKILLS
Handling Difficult Customers on the Phone