Training Calendar - 2021
 

Training Programmes May Jun
Live Stream via Zoom (virtual talks - 1.5 hours)    
Techniques to Manage Stress    
Understanding and Managing Anger    
Writing to Unhappy Customers    
     
WRITING SKILLS    
Clear and Professional Business Writing    
Effective Writing and Emailing Skills 20 & 21  
Grammar for Business Communication    
Writing in Response to Complaints    
Avoiding Common Grammar Mistakes in Business Writing    
     
OFFICE & ADMINISTRATIVE SKILLS    
Managing Stress and Staying Positive    
Managing Anger and Conflict   11
Manage Yourself First    
Supporting Your Boss Effectively    
     
CUSTOMER SERVICE SKILLS    
Handling Difficult Customers on the Phone   18