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Training Calendar - 2021
Training Programmes
Mar
Apr
May
Jun
Live Stream via Zoom (virtual talks - 1.5 hours)
Techniques to Manage Stress
Understanding and Managing Anger
Writing to Unhappy Customers
WRITING SKILLS
Clear and Professional Business Writing
Effective Writing and Emailing Skills
16 & 17
20 & 21
Grammar for Business Communication
20 & 21
Writing in Response to Complaints
7
Avoiding Common Grammar Mistakes in Business Writing
OFFICE & ADMINISTRATIVE SKILLS
Managing Stress and Staying Positive
19
Confirmed to Run
7
Managing Anger and Conflict
11
Manage Yourself First
Supporting Your Boss Effectively
6
CUSTOMER SERVICE SKILLS
Handling Difficult Customers on the Phone
6
18