Working with Difficult People
Why do you need to learn how to work with difficult people?
Your job is rarely just a job. Your job can form a substantial part of your existence. It is where you form your identity, derive self-worth, as well as find meaning and fulfilment.

If you can get along with people at work, even difficult ones, you strengthen your source of support, energy, and growth. When these working relationships break down, they can become a source of aggravation, frustration, and stress.

If you know how to work with difficult people, you will be able to stay in control and not feel victimised. You can show that your confidence and performance will not be compromised by other people’s unreasonable behavior.

What will you gain from this one-day workshop?
This workshop will take you through the types of difficult people you may have to work with. It will suggest ways of working with these difficult people and possible things to say in challenging situations.

You will also learn strategies to apply when the techniques discussed do not work.

Workshop Objectives
  1. Understand the important elements of a business relationship.
  2. Recognise the types of difficult people you may have to work with.
  3. Learn techniques to manage and work with these difficult people.
  4. Know what you can do if these techniques do not work.

Workshop Highlights
Understanding Reciprocal Workplace Relationships
  • What we expect of others
  • What others expect of us
  • Acceptable workplace behaviour

Working with Difficult People
  • Types of difficult people
  • Techniques for working with each type

Managing Interpersonal Interactions
  • What is communication?
  • Listening actively
  • Communicating with respect
  • Communicating with kindness
  • Communicating with clarity

If Nothing Works
  • Knowing your options and limitations
  • Setting boundaries
  • Documenting the process
  • Escalating the issue
  • Avoiding things that won’t work

Trainer: Jolynn Chow

Mode: In-Class Training

Venue: Marriott Tang Plaza (or) Rendezvous Hotel Singapore (or similar)


TIME: 9am to 5pm

FEE: S$480 (no GST payable)

Contact Us

(65) 9633 1104

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