Skills for Positive Conversations
Why is it important to have positive conversations?
A conversation is generally described as a talk between two or more people, in which sentiments, observations, opinions, or ideas are exchanged.

For the purpose of this course, we will discuss conversations in business or work settings.

In the course of your work, you will need to have conversations. It could be face-to-face, via the phone, or even through text or email exchanges. The objectives could be to resolve conflict, correct problems, give instructions, get accountability, or strengthen bonds.

Conversations, if managed effectively, can give you the outcome that you want to achieve.

However, if poorly managed, the conversation can set you back. It will then take more effort to achieve your intended outcome, or even to get back to the original starting point.

What do you gain from this one-day workshop?
This workshop gives you an insight of what makes a conversation. It also highlights the barriers to achieving success in your conversations, and how to overcome these barriers.

You will gain an understanding of how to manage conversations, both easy and difficult ones.

This workshop also discusses the various channels through which communication can take place, and what to consider in choosing the most effective option.

Workshop Objectives
  1. Get an insight as to what makes a conversation.
  2. Understand the barriers to communication and how to overcome them.
  3. Learn the techniques to manage both easy and difficult conversations.
  4. Understand the critical factors to consider in choosing the most appropriate communication channel.

Workshop Highlights
What is a Conversation?
  • A communication model
  • Barriers to communication
  • Why we avoid conversations
  • Must we have conversations?
  • Pitfalls to avoid

Overcoming Barriers
  • Ineffective listening
  • Body language
  • Emotional factors
  • Past experiences
  • Personal biases
  • Language competency

Achieving Your Objective for the Conversation
  • The importance of a clear objective
  • To connect and build relationship
  • To correct
  • To instruct
  • To make a request
  • to resolve conflict

Communication Channels
  • Know the options available
  • Understanding the requirements of each channel
  • Understanding the drawbacks of each channel
  • Choosing the most effective channel

Trainer: Jolynn Chow

In-Class Training

Venue: Marriott Tang Plaza (or) Rendezvous Hotel Singapore (or similar)


TIME: 9am to 5pm

FEE: S$480 (no GST payable)

Contact Us

(65) 9633 1104

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