Why is it important to have positive conversations?
A conversation is generally described as a talk between two or more people, in which sentiments, observations, opinions, or ideas are exchanged.
For the purpose of this course, we will discuss conversations in business or work settings.
In the course of your work, you will need to have conversations. It could be face-to-face, via the phone, or even through text or email exchanges. The objectives could be to resolve conflict, correct problems, give instructions, get accountability, or strengthen bonds.
Conversations, if managed effectively, can give you the outcome that you want to achieve.
However, if poorly managed, the conversation can set you back. It will then take more effort to achieve your intended outcome, or even to get back to the original starting point.
What do you gain from this one-day workshop?
This workshop gives you an insight of what makes a conversation. It also highlights the barriers to achieving success in your conversations, and how to overcome these barriers.
You will gain an understanding of how to manage conversations, both easy and difficult ones.
This workshop also discusses the various channels through which communication can take place, and what to consider in choosing the most effective option.