Effective Writing and Emailing Skills
Why is effective business writing important?
Besides the content message, how you write (or don’t write) sends yet another message to your reader.

Good writing shows that you are logical, respectful and professional. It also ensures that your message is understood in the way you intended it.

Bad writing may lead the reader to think that you lack clarity of thought, you are not very competent at what you do, or that you are not respectful. Bad writing also results in unclear messages, delays and miscommunication.

Bad writing is especially common in email messages, as people think that email is informal, and they use it carelessly.

Email is not strictly informal, and it is not acceptable to use style and language carelessly.
Email should be used professionally to convey a good image of the sender and the organisation.

What do you gain from this two-day workshop?
This workshop focuses on two important aspects.

It shows you how to write clearly and accurately, to convey an appropriate tone in your message, and to build strong business connections through your writing.

It also takes you through how email should be used professionally in today’s workplace.



Workshop Objectives
  1. Write to build and maintain a positive relationship with the reader.
  2. Structure sentences correctly, concisely, and clearly.
  3. Present your message in the most effective and reader-friendly format.
  4. Identify and avoid common grammar mistakes in business writing.
  5. Be aware of the impact of email on your work and business.
  6. Understand how to make online communications effective and productive.
  7. Project a professional and confident image online through your writing.


Workshop Highlights
Creating Energy and Impact in Your Writing
  • Avoiding outdated language
  • Writing concise sentences without affecting meaning
  • Choosing wisely between the active and passive voice
  • Using mobile devices for business messages

Using Words Effectively
  • Using short words and plain English
  • Using strong words
  • Using precise and concrete words
  • Using an appropriate tone
  • Understanding the power of words

Avoiding Common Grammar Mistakes
  • The four sentence structures in English
  • Avoiding sentence fragments
  • Avoiding run-on sentences
  • Avoiding misplaced modifiers
  • Using tenses correctly
  • Ensuring subject-verb agreement

Observing Netiquette When Using Email
  • When should you not use email?
  • How to greet your reader
  • How to close your message
  • How to sign off
  • How to use CC and BCC
  • Emoticons and abbreviations

Looking Good Online
  • Using your mobile device for written communication
  • Improve the visual aspects of your email
  • Use intelligent subject lines
  • What to note about attachments

Trainer: Jolynn Chow

Venue: Royal Plaza on Scotts (OR) Rendezvous Hotel Singapore (OR) M Hotel Singapore

Duration: 2 Days

Time: 9am to 5pm

Fee: S$750


Fee includes a training workbook, lunch and refreshments.

(Register 3 or more participants and pay only S$720 per participant*)

* Terms and Conditions on Registration Page

Contact Us

(65) 9633 1104

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