At the workplace, sometimes you could be writing merely to convey information. At other times, you may need to write to gain support for your point of view, or to gain acceptance of your idea, or to respond to negative feedback and complaints.

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Learn how to prepare for a meeting, how to take meaningful notes during the meeting, and how to write up the minutes clearly and accurately using these notes.

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This workshop discusses three important types of technical writing – technical reports, standard operating procedures (SOP), and PowerPoint slides for technical presentations.

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This programme focuses on the challenges in dealing with upset or difficult customers on the phone and in face-to-face situations. You will learn how to handle these situations with poise and professionalism, while maintaining the goodwill and preserving the relationship with the customer.

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Using grammar correctly projects a professional image for you – it shows that you care enough about your work to write and speak correctly. Poor grammar, on the other hand, may project a sloppy, ignorant or indifferent image.

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Apart from the technical skills that you need to perform your job, it is also important to look within yourself to see if you can enhance your personal resources - your communication style, your time, your mindset, and your attitude.

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Speaking English well is as important as writing it well. It projects a confident, polished and professional image. Good speakers are not identified by their accent, but by the way they manage their articulation, their speech patterns, and their voices.

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Acquire skills to perform your business writing confidently. Learn to write accurately, clearly and professionally. Understand how to use email professionally at the workplace.

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Understand what triggers your anger and how you can manage that. Know how to deal with other people's anger. Acquire a process for managing workplace conflict constructively.

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Understand crucial aspects of managing stress to remain happy at work. Recognise stress-inducing factors in your day and develop strategies to manage them. Learn mindsets and ways to stay upbeat and positive.

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