If you can get along with people at work, even difficult ones, you strengthen your source of support, energy, and growth. When these working relationships break down, they can become a source of aggravation, frustration, and stress.

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Indeed, having resilience and mental toughness will increase your chances of responding well to pressure, setbacks, and challenges at work.

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Are you feeling stressed and frustrated at work? Are you thinking of leaving your job? In this 3-hour talk, we will take you through the causes, symptoms, and risks of stress and job burnout, and suggest measures and coping mechanisms for you to manage them.

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Apart from the administrative and technical skills you bring to your job, it is also important to look within yourself to see how you can enhance your personal resources - your time, your mindset, and your attitude. How you manage yourself not only projects your professional image, it also has a direct impact on your performance and results.

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Having a grasp of good spoken English is not only important for speaking clearly - it is also necessary for speakers to better understand the English that they hear. This programme focuses on problems relating to articulation, speech patterns, and grammar.

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In the course of your work, you will need to have conversations. It could be face-to-face, via the phone, or even through text or email exchanges. Conversations, if managed effectively, can give you the outcome you want to achieve.

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There are many challenges in making a good presentation – you need to look professional and confident, and you need to sound clear and convincing. On top of that, you must be able to capture and hold the audience’s attention with your presentation contents.

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This workshop takes you through difficult customer service situations you may face, and how to handle these situations with poise and professionalism, while maintaining the goodwill and preserving the relationship with the customer.

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Using grammar correctly ensures that your message is not distorted or misinterpreted. This programme discusses the common grammar mistakes that people make in their business writing, and how you can avoid these mistakes.

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Many people are experiencing higher levels of stress in these difficult times of COVID-19. Learn valuable techniques to manage it.

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Understand what anger is and why we get angry. Learn quick and practical tips to manage your anger.

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When you lose an online sale, it could mean losing one customer. However, when this experience is shared with others, it could also mean losing 10 potential customers. Learn a writing approach to correspond with unhappy customers in a way that facilitates service recovery.

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Anger, whether it is your own or other people’s, can work for or against you. This workshop shows you techniques for managing your anger and dealing with conflict at work.

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Gain an insightful understanding of stress, and develop strategies to manage them to stay positive.

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Learn how to write with energy and impact, so that your message is clear, accurate, and relationship-building.

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Your working relationship with your boss could be the most important one at the workplace. If this relationship is weak or negative, it could lead to dissatisfaction, frustration, stress, and below-expectation performance.

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Replying to complaints effectively gives you a chance to explain the situation, perform service recovery, apologise, and gain back the customer’s confidence.

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Using grammar correctly projects a professional image for you – it shows that you care enough about your work to write and speak correctly. Poor grammar, on the other hand, may project a sloppy, ignorant or indifferent image.

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Acquire skills to perform your business writing confidently. Learn to write accurately, clearly and professionally. Understand how to use email professionally at the workplace.

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