This workshop takes you through difficult customer service situations you may face, and how to handle these situations with poise and professionalism, while maintaining the goodwill and preserving the relationship with the customer.

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Using grammar correctly ensures that your message is not distorted or misinterpreted. This programme discusses the common grammar mistakes that people make in their business writing, and how you can avoid these mistakes.

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Many people are experiencing higher levels of stress in these difficult times of COVID-19. Learn valuable techniques to manage it.

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Understand what anger is and why we get angry. Learn quick and practical tips to manage your anger.

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When you lose an online sale, it could mean losing one customer. However, when this experience is shared with others, it could also mean losing 10 potential customers. Learn a writing approach to correspond with unhappy customers in a way that facilitates service recovery.

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Anger, whether it is your own or other people’s, can work for or against you. This workshop shows you techniques for managing your anger and dealing with conflict at work.

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Gain an insightful understanding of stress, and develop strategies to manage them to stay positive.

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Learn how to write with energy and impact, so that your message is clear, accurate, and relationship-building.

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This programme helps you to become more self-aware. You will learn the techniques and use emotional intelligence to connect with yourself and others more effectively. You will also be more aware of how you want to craft a personal brand for yourself.

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Your working relationship with your boss could be the most important one at the workplace. If this relationship is weak or negative, it could lead to dissatisfaction, frustration, stress, and below-expectation performance.

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Replying to complaints effectively gives you a chance to explain the situation, perform service recovery, apologise, and gain back the customer’s confidence.

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Using grammar correctly projects a professional image for you – it shows that you care enough about your work to write and speak correctly. Poor grammar, on the other hand, may project a sloppy, ignorant or indifferent image.

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Acquire skills to perform your business writing confidently. Learn to write accurately, clearly and professionally. Understand how to use email professionally at the workplace.

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