In-Company Training Programmes

These programmes are for in-company training only. They can customised to meet clients' specific training needs.

Understand crucial aspects of managing time and stress to remain happy on the job. Recognise stress-inducing factors in your day and develop strategies to manage them

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In dealing with challenging customer service situations, understand your own emotions, as well as the customer's emotions, so as to manage these professionally. This helps you to build empathy and provide excellent customer service.

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Learn techniques to achieve sharp audience focus, clear structural flow, and strong narrative linkages in your presentation message. Capture your audience through excellent vocal, verbal and visual projections during your presentation.

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This workshop examines the important aspects of email usage, including the subject line, greeting, closing, CC and BCC. You will learn the options available, and understand the implications of each option.

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Learn to write in a style that is concise, yet clear and accurate. Understand the implications of word choices, and how to choose the most effective words for your message.

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